Refund and Returns Policy

We have a 30-days return policy.

Please contact our Customer Service Team at to initiate a return request. Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, the reason for the return. Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We may also provide you with troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees.

If the return is approved, you will receive further directions on shipping the item(s) back to us. Any refund, store credit, or replacement will be issued once the return has been received and processed.

Upon receipt of your email, we will immediately process a refund for the order you just placed. Within two hours, we will send you an email confirming that your order has been refunded. Typically, it takes 1-3 business days for different card issuers to complete the transaction before the refund appears on your bank statement. If you still have any questions, please contact us at We guarantee to prioritize questions from email.

Oh no, we’re sorry to hear that! Please send an email to with your order number, full name and a picture of the damaged item and we will be happy to serve you!

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

When most consumers wish to return an item, they are disappointed to find that shipping costs are prohibitively expensive. With this in mind, we have implemented a policy whereby all customers wishing to return or exchange an item will be provided with a postage paid returns pouch from us, thus enabling the consumer to send back the order free of charge. All you have to do is wait for the return mail to arrive at your address and send it after sending us an email requesting a return or exchange. Once we receive your email, we will process the refund or send the exchange order immediately. If you have any questions, please fill out the form or email us at

It makes sense that you might reconsider your order. We have a 30-day, no-fee exchange policy for your order. To exchange your order for another one on our website at the same price, write us an email. The item(s) you wish to exchange will be sent to your order address in a postage-paid return email as soon as your exchange request is approved. You will receive a new item from us after we receive the reply email. Please fill out the form below or email us at if you have any more queries.

We’ll try our best to get your order out the door as quickly as we can. Nevertheless, there are always a few unforeseen elements to the shipping procedure. We advise you to buy at the closest post office if necessary. If we are unable to fulfill your purchase in the period you anticipate for orders placed on our website, we will offer a refund right away. We will be reached at, or you can use the form below to send us an email. We will assist you with any additional problems.